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Device Pickup/return

Device pickup and return assistance

Device return

  • Will I get a refund if I return my device early?
  • Can I return my WiFiBOX device by courier?
  • Can I return the device at a different location than the one I specified when I applied?
  • I want to return my WiFiBOX device, but all the return slots are full. What should I do?
  • Can someone else return the WiFiBOX device on my behalf?
  • What should I do if I forgot to return my WiFiBOX device and went home?

Device Pickup

  • I forgot to pick up my WiFiBOX and I'm already on the plane. What should I do?
  • Can I have the WiFiBOX device delivered to my home?
  • Can someone other than the contract holder pick up a WiFiBOX device?
  • What if my smartphone camera doesn't work and I can't pick up my device?
  • Can I change my WiFiBOX pickup location?
  • I cannot receive WiFiBOX during business hours of pick-up location. What should I do?
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