If you see an error message on the WiFiBOX Machine when trying to pick up your WiFiBOX device, please follow these steps:
1. Try using a different WiFiBOX Machine.
If there is another WiFiBOX Machine near you, please try picking up your device from that machine.
2. Ask a nearby store staff for help.
If there is no other WiFiBOX Machine near you, or if you see an error message on all WiFiBOX Machines, please ask a nearby store staff for help.